Terms of service

Terms of Service

Last updated: May 8, 2026

1. About these Terms

These Terms of Service ("Terms") are the agreement between you and Krateva when you use krateva.com, take the archetype quiz, or purchase the Krateva protocol. By using the site or buying the protocol, you agree to these Terms. If you don't agree, please don't use Krateva.

We've written these Terms in plain language. Where we use a legal term, we explain it. If you have questions, email manu@krateva.com before you purchase, not after.

2. Who we are

Krateva is operated by Manuela Parera, a sole proprietor based in Buenos Aires, Argentina.

Customer support: support@krateva.com Legal notices: manu@krateva.com Mailing address: Postal address available on request — email manu@krateva.com

3. Eligibility

To purchase the Krateva protocol, you must:

Be at least 18 years old
Have the legal capacity to enter into a binding contract in your jurisdiction
Not be prohibited from using digital services under applicable law

Krateva is intended for adults pursuing general lifestyle and stress regulation goals. It is not appropriate for everyone. You should not purchase the protocol if you are:

Currently in active treatment for a diagnosed mental health condition
Taking psychiatric medication, unless your healthcare provider has approved general lifestyle changes
Pregnant or breastfeeding, unless your healthcare provider has approved general lifestyle changes
Under the care of a physician for a condition that may be affected by changes in routine, sleep, or activity

If any of these apply to you, please consult your healthcare provider before purchasing or using the protocol.

4. What you're buying

When you purchase the Krateva protocol, you receive:

The personalized Krateva protocol — a research-informed lifestyle proposal based on the archetype identified through your quiz responses
Delivery via the post-purchase thank-you page (downloadable) and email to the address you provided at checkout
Lifetime access to the version of the protocol you purchased — you can re-download it from your email anytime

You are not purchasing: - Medical advice, diagnosis, or treatment of any kind - One-on-one coaching, consultation, or personalized contact with Manuela Parera or any healthcare professional - Membership in a community or any ongoing service - Future updates or new versions of the protocol (we may release these separately)

5. Pricing and payment

The Krateva protocol is priced at USD $47.70 (or the equivalent in your local currency, calculated at checkout).

Paddle as Merchant of Record. Your payment is processed by Paddle.com Market Limited ("Paddle"), which acts as the Merchant of Record for all Krateva sales. This means:

Paddle is the legal seller of the protocol for tax purposes
Paddle collects and remits any applicable VAT, GST, or sales tax
Paddle's name (not Krateva's) will appear on your bank or card statement
Paddle's terms of service apply to the payment transaction itself, alongside these Terms
You can review Paddle's policies at paddle.com/legal

By purchasing, you authorize Paddle to charge your selected payment method for the price of the protocol plus any applicable taxes.

6. Delivery

The Krateva protocol is delivered immediately after successful payment:

You are redirected to a thank-you page where you can download the protocol
A copy is also emailed to the address you provided at checkout

If you don't receive your protocol within 15 minutes of purchase, check your spam folder, then email support@krateva.com with your order details.

7. Refunds

Because the protocol is a digital product delivered immediately, all sales are final, with two exceptions:

Technical delivery failure. If we are unable to deliver the protocol to you within 7 days despite reasonable troubleshooting attempts, we will refund you in full.
Duplicate purchase. If you accidentally purchase the same protocol twice, we will refund the duplicate.

For full refund details, including your rights as an EU/UK consumer, see our Refund Policy.

Paddle's role: As Merchant of Record, Paddle has its own customer-facing refund process. If you escalate a refund request to Paddle directly and Paddle determines a refund is appropriate under their policies, that decision applies regardless of these Terms.

8. Intellectual property

Everything on krateva.com — the brand name "Krateva," the archetype names (including but not limited to Wired Achiever), the quiz, the scoring methodology, the protocol content, the visual design, the photography, and the written copy — is the intellectual property of Manuela Parera, protected under copyright and trademark law (including common law trademark rights even where formal registration has not been completed).

What you can do: - Use the protocol for your own personal, non-commercial benefit - Print one copy for personal reference

What you cannot do: - Resell, redistribute, share, or republish the protocol or any Krateva content - Use Krateva's name, archetypes, methodology, or content to create a competing product or service - Modify, translate, or create derivative works from the protocol - Reverse-engineer the quiz scoring or methodology - Use Krateva's trademarks or branding without prior written permission

Violations of these intellectual property terms may result in immediate termination of your access and legal action.

9. Acceptable use

When using krateva.com or the protocol, you agree not to:

Use the site or protocol for any unlawful purpose
Attempt to gain unauthorized access to any part of the site or its systems
Submit false, misleading, or impersonating information in the quiz or at checkout
Use automated tools (bots, scrapers) to interact with the site without permission
Interfere with or disrupt the site, the quiz, or other users
Use the protocol in any way that violates these Terms

We reserve the right to suspend or terminate access for violations.

10. Health and wellness disclaimer

This is the most important section of these Terms. Please read it carefully.

Krateva is not a medical service. The protocol is not medical advice.

Krateva is a research-informed lifestyle proposal. The protocol is built from published studies, documented practices, and observations about what tends to work for people with similar patterns. It is educational in nature.

Manuela Parera is not a licensed medical doctor, therapist, psychologist, dietitian, or any other healthcare professional. Krateva does not provide medical care, mental health treatment, nutritional therapy, or diagnostic services of any kind.

The protocol is not intended to:

Diagnose, treat, cure, or prevent any disease, condition, or disorder
Replace consultation, diagnosis, or treatment by a qualified healthcare provider
Serve as a substitute for therapy, counseling, or psychiatric care
Provide individualized medical recommendations

Before making any lifestyle changes based on the protocol — especially if you have an existing medical condition, are taking medication, are pregnant or breastfeeding, or are under the care of a healthcare provider — consult your provider first.

If you are experiencing a mental health crisis, please contact local emergency services or a crisis line. Krateva is not equipped to support crisis situations.

Individual results vary. Stress regulation is influenced by many factors — biology, environment, history, sleep, nutrition, relationships, work, and conditions outside the scope of any lifestyle protocol. Krateva makes no promises or guarantees about specific outcomes for any individual.

By purchasing the protocol, you acknowledge that you understand these limitations and that you are using the protocol at your own discretion and risk.

11. Limitation of liability

To the maximum extent permitted by law:

Krateva, Manuela Parera, and any affiliates are not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the site or the protocol
Our total liability for any claim arising from these Terms or the protocol is limited to the amount you paid for the protocol
We are not liable for any decision you make, action you take, or outcome you experience as a result of reading or applying the protocol

Some jurisdictions do not allow certain limitations on liability — in those cases, our liability is limited to the maximum extent permitted by your local law.

12. Indemnification

You agree to indemnify and hold harmless Krateva and Manuela Parera from any claim, loss, or expense (including reasonable attorneys' fees) arising from your violation of these Terms, your misuse of the protocol, or your violation of any law or third-party right.

13. Modifications

We may update these Terms as Krateva evolves. The "Last updated" date at the top will reflect any changes. For material changes, we'll notify customers on the email list and post a notice on the site. Your continued use of Krateva after the changes take effect means you accept the updated Terms.

14. Termination

You may stop using Krateva at any time. We may suspend or terminate your access if you violate these Terms or if continued service is no longer commercially or legally viable. If we terminate your access for any reason other than your violation, we will provide a prorated refund where applicable.

Sections that should reasonably survive termination — including intellectual property, disclaimers, limitation of liability, indemnification, and dispute resolution — will continue to apply after termination.

15. Governing law and dispute resolution

These Terms are governed by the laws of Argentina, without regard to conflict-of-law principles.

Step 1 — informal resolution. Before filing any formal claim, you agree to first contact us at manu@krateva.com and give us 30 days to attempt to resolve the issue informally. Most disputes are resolved this way.

Step 2 — binding arbitration. If informal resolution fails, any unresolved dispute will be settled by binding arbitration in Buenos Aires, Argentina, in English or Spanish, under the rules of the Buenos Aires Stock Exchange Arbitration Tribunal (Tribunal de Arbitraje General de la Bolsa de Comercio de Buenos Aires) or another mutually agreed arbitral body.

No class actions. All disputes will be resolved on an individual basis. You waive any right to participate in a class action against Krateva.

Exceptions. Either party may seek injunctive relief in court for intellectual property infringement or unauthorized access to systems, regardless of the arbitration clause.

If you are an EU or UK consumer, nothing in this section limits your right to bring proceedings in your country of residence under mandatory consumer protection law.

16. Severability

If any part of these Terms is found unenforceable, the rest remains in effect. The unenforceable part will be modified only to the minimum extent needed to make it enforceable.

17. Entire agreement

These Terms, together with our Privacy Policy and Refund Policy, constitute the entire agreement between you and Krateva regarding your use of the site and the protocol.